Translate corporate vision into measurable operational goals that are communicated properly to employees.
Ensure customers’ sentiment is addressed and any issues raised are dealt with rapidly.
Link goals to individual performance goals which may be assessed on an established periodic basis,
Establish internal processes to meet and / or exceed the strategic goals and customer expectations
Ensure performance metrics are analysed to evaluate and make recommendations to improve future company performance resulting in real measurable growth

understand your customer and employee sentiment
to manage your environment

You can now advance your company’s productiveness, and eventually, its success by ensuring all your employees are equipped to, or even surpass their full abilities.

Today, companies cannot rely on using financial measures alone. Businesses are required to track non-financial measures for example speed of response and product quality; intensive measures, such as customer experience and brand improvement. This also includes, future procedures, such as employee gratification, core values, preservation, and succession development.

Measuring Customer Experience (CX) provides companies with greater insight into their performance which allows for problems to be attended to before they create a negative effect on the company.

Key Performance Indicators (KPI’s) are a company’s measurable goals. This is typically attached to an organization’s tactic, but often not evaluated properly.

Core Value conformance guarantees that the basis of a company’s objectives is followed, resulting in success and development.

Maximum goals are reached not through the efforts of an individual person, however by numerous individuals in a diversity of departments which that indicates you always have a situation of “shared accountability” that is fundamental to a company’s triumph.

Communicating significant knowledge to your employees ensures an educated and legislation-compliant employee base, thereby imparting your clients with a professional and educated team, portraying your company in the greatest ways.

ITSS is a specialized and an advanced channel that utilises the above metrics as the basis to enhance performance and development of a company with successful tactical decisions concerning staff members and resources.



PERCEIVE - Customer experience survey and feedback.
REFLECT - Employee intro- and retrospective mapping.
ENRICH - Multi-media online training facilitation.
  • Unified approach to customer and employee sentiment
  • Integrate into existing ICT infrastructure
  • Cost-effective & easy roll out
  • Incorporates Net Promoter Score (Perceive)
  • On-board bulk emailer
  • Optimised for mobile
  • Easily understood, live analysis of result 27/7/365
  • Results are private and for your company eyes’ only
Live analysis
Can be fully integrated into existing ICT infrastructure
Ready-to-use, fully customisable reports
Interactive dashboards and report views
Flexible reporting and parameters
Consolidates information from multiple sources
Live analysis
Can be fully integrated into existing ICT infrastructure
Ready-to-use, fully customisable reports
Interactive dashboards and report views
Flexible reporting and parameters
Consolidates information from multiple sources


"Research shows that if your organisation’s NPS is higher than those of your competitors, you will likely outperform the market."

How do your customers view you?

  • Virtl.X People Science incorporates a customer experience survey and feedback platform
  • Utilises Net Promoter Score (NPS)
  • Surveys optimised for mobile devices
  • Easily understood reporting
  • Customise your touchpoints to specific assessment scenarios
  • Send out surveys via the on-board, fully customisable, bulk e-mailer or SMS facilities
  • Instant e-mail notifications when participants respond to touchpoints
  • Easily links company website and e-mail signatures to Virtl.X People Science
  • Respondents only respond to touchpoints they wish to discuss
  • Candid responses (simplified and focused surveys)
  • Keeps results private and for company eyes’ only

Net Promotor Score

Net Promoter or Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships.

Net Promoter Score, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round.

Used by 2/3 of the fortune 1000 companies according to Forbes.

Example: Apple

When Apple began measuring NPS in 2007, its 163 stores already had a very good NPS of 58%. In 2011, its 320 stores have an outstanding NPS of 72%. The best stores achieve a remarkable 90% NPS.



"Satisfied employees perform better and happy employees lead to happy customers."

Understand and empower your employees:

  • Measure employee satisfaction –
  • Assess employees’ sentiment toward the business.
  • Confirming core value conformance –
  • Evaluate this information against the company’s core values.
  • Highlight how employees see the company living these core values.
  • Determining key performance metrics –
  • Measure employees on key performance indicators.
  • Convert manual system into electronic system.
  • Enables a higher level of control and visibility.
  • Management assessment –
  • Employee survey of line managers
  • Derives a satisfaction index by manager
  • Assess development needs for individual managers
  • Assess employee core competencies –
  • Understand employee competency and skills needs
  • Assess development needs for individual employees


“When we are no longer able to change a situation, we are challenged to change ourselves.”
~ Viktor E Frankl  –  Author of Man’s Search for Meaning
  • Train your employees through multi-media online learning facilitation
  • Address both long- and short-term development of employees
  • Promote targeted training
  • Upload company related training material:
  • Product data sheets
  • Procedural documentation
  • Health and safety material
  • Assess employee competencies
  • Conduct employee skills gap analyses
  • Promote targeted training

REGULATORY EXAM 5 (RE5) - online training

Financial Sector Conduct Authority (FSCA):

Who is the FSCA:

“The FSCA is the market conduct regulator of financial institutions that provide financial products and financial services, financial institutions that are licensed in terms of a financial sector law, including banks, insurers, retirement funds and administrators, and market infrastructures.

What does FSCA do:

The Financial Sector Conduct Authority (FSCA) is responsible for market conduct regulation and supervision. FSCA aims to enhance and support the efficiency and integrity of financial markets and to protect financial customers by promoting their fair treatment by financial institutions, as well as providing financial customers with financial education. The FSCA will further assist in maintaining financial stability.

Background: Regulatory Examinations

The Financial Advisory and Intermediary Services Act, 37 of 2002, (“the FAIS Act”), came into effect on 30 September 2004. The objective of the FAIS Act is to:

• Protect consumers, and
• Professionalise the financial services industry.

Regulatory examination – It is accepted international practice and standard to set professional examinations for professions.



“All Representatives, including those employed or mandated by an FSP, who render a financial service to a client (excluding a person rendering clerical, technical, administrative, legal, accounting or other service in a subsidiary or subordinate capacity which does not require judgment or does not lead to a specific transaction in respect of a financial product in response to general enquiries) are required to write this examination.”

Our online course participants have between an 80% to 90% chance of passing the official exam first time!


  • The course duration allows for a maximum of 6 months and then expires if the candidate has not completed the course within that time frame. The candidate would need to re-register after 6 months.
  • The online course has multiple modules to work through at your own pace.
  • At the end of each module there is a set number of multiple choice questions.
  • The required pass mark for each module is 85%.
    If the pass mark is not achieved, you have a chance to redo the learnings in that module.
  • The reason why we say between an 80% to 90% chance
    of passing, if you do our online training, is due to the way the modules and exam questions have been set out. The questions are realistic and close to real exam questions. The course material is laid out in such a way that it is easy to understand and learn.
  • At the end of all the modules, there is a full mock exam, which we highly recommend each individual doing, as this will then end the entire training and ready the individual for the real exam. The mock exam assimilates questions from a large pool of questions stored in our database.
  • After all the modules, module questions and the mock exam have been completed, you will be prepared to write the official exam and achieve a pass mark

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